Refunds and returns

14-DAY FREE RETURNS – RETURNING A PRODUCT

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full purchase price of the product(s), less the shipping costs. If you wish to return a product, please contact us at contact@alterzone.com and we will send you a return label for returning the product(s) to us. Once we have received the returned goods, we will check the condition of the items and issue a refund accordingly.
 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@alterzone.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.